Frequently Asked Questions
Everything you need to know about your MWC timepieces.
What is the standard shipping time for MWC watches?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Do MWC watches come with a warranty?
Yes, all MWC watches are covered by a 24-month limited warranty from the date of purchase, protecting against manufacturing defects and movement issues.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective films are intact to qualify for a full refund.
Are your watches water-resistant?
Most of our military-grade and diver watches are water-resistant ranging from 50m to 300m. Please check the specific product specifications on the item page before submerging in water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I care for my mechanical or automatic watch?
To maintain accuracy, we recommend wearing your automatic watch daily or using a watch winder. For mechanical models, wind the crown until you feel slight resistance, and avoid adjusting the date between 9 PM and 3 AM.